Columbia Gas is making it easier to get accurate monthly readings.
Beginning this week the company started using automated meter readings. 1.5 million customers statewide had a new dial placed on their meters which transmits a signal every fifteen seconds. The meter reader drives their route and the information from the meter is sent to a computer.
"It was inconvenient for customers to be home on the day the meter was scheduled to be read and if they happen to miss the meter reader then it required another return visit and then for those customers who simply couldn't make arrangements to access the meter actually their service could be jeopardized for long term estimates," said Spokesperson for Columbia Gas Ray Frank.
Frank said meters can be read up to a half mile away. It also reads meters not on the drivers route, so that if someone discontinues service they can bill accordingly. The new dials took just minutes to install and are used in 40 million homes across the country. This is just some of the improvements being made.
"We're replacing major portions of our pipeline delivery system and we've taken over responsibility of customer service lines that typically go from the street to the home or business," explained Frank.
There are 18,000 Columbia Gas customers in Zanesville. So far they've encountered no problems using this system.