The 211 call center searches for a person to help respond to the community's needs.
The center recently decided to take a full-time position and split it into two part-time positions. They're currently looking for a person to fill one of these positions. The change gives the center more flexibility.
"Being a small call center it gets really challenging if somebody is sick or somebody wants vacation," said Call Center Manager Audrey Foster. "It's really challenging...
FThe Southeast Ohio 211 Call Center received around 1200 calls in February from residents in Muskingum, Perry, and Morgan Counties. Most residents were interested in information about financial counseling, information services, utility and income assistance and health and medical concerns.
"Maybe you have questions, maybe you're looking for funding, or maybe you just need help. But, it is a line that you can call at any time of the day and be able to ask those questions and...
The numbers for the United Way 2-1-1 Call Center are in for the month of December and they show that Zanesville is a giving community.
The call center received over one-thousand calls last month in regards to income, medical assistance and housing needs. But the main focus in December was their Holiday Help-Christmas List, which assisted families with gifts for Christmas.
"We were able to serve 133 children from 64 different families. That's really up substantially from last...
The Southeast Ohio 211 Call Center is seeing an increase in the need for utility assistance.
Call Center Manager Audrey Foster says right now funding is scarce for those who need help heating their home. She says starting next month, funding for utilites will be available.
"You'll have your HEAP that does start in November, and there will be other funding available through other agencies." explained Foster. "They just need to call us. Sometimes funding only lasts...
The 211 Call Center of the United Way wants to inform the community of helpful events taking place this summer.
Manager Audrey Foster said the center received more than 900 calls in June for food and clothing referrals, but now is the perfect time for parents to start on back-to-school plans.
"If you've got a child starting kindergarten there is a kindergarten backpack and school supply giveaway that would be really important to maybe some families getting their children,...
A service provided by United Way is continuing to see progress...
The 2-1-1 Call Center received more than 1,000 calls in April. Call Center Manager Audrey Foster said the center is able to refer a lot of customers to certain organizations, but there are still some needs that are more difficult to fulfill.
"Each month, we run into, you know, maybe some different ones that are the unmet needs, and I would say that a lot of times your water bills and things like that... There'...
As April 15th approaches, residents are looking for help with taxes...
The 211 Call Center referred more than 36 percent of its total calls in February for tax clinics. Manager Audrey Foster said these calls have been the most referred since the beginning of 2012.
"Because, of course everybody's getting ready and getting all their taxes in, and we do have a wonderful clinic here, it's a service of United Way of Muskingum, Perry and Morgan County, under our Financial...
The 2-1-1 Call Center's mission is to connect agencies with those in need.
This winter the organization and community helped close to 70 children have a merry Christmas. These kids either didn't meet the criteria for other programs or their families were in need.
"A lot of those folks were maybe laid off of work or had illness and were in the hospital," said 211 Call Center Manager Audry Foster. "It was sudden illness and all the sudden now they have a financial...
The workers at the Southeast Ohio 211 Call Center spent June with a telephone glued to their ear.
The information outlet took more than 13-hundred calls the most to date. Audrey Foster said the increase in calls was due to funding that came in.
"The extra call volume was because we had AEP funding for housing," explained Foster. "For rent, security deposits for mortgage help in Muskingum, Perry and Morgan county. We have used that money up except in Morgan...
With a possible government shutdown just hours away, the United Way 211 Call Center of Muskingum, Perry and Morgan counties is ready to take your questions.
211 Call Center Administrator Audrey Foster says if the government does shut down and residents have questions or concerns about various government agencies, to call 211.
"Of course none of us will know that until 12 o'clock tonight if in fact if everything will go on as normal or if in fact there will be a shutdown so...
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