Receiving approximately 50 calls a day, the United Way’s Call Center gets a good idea of where Muskingum, Perry, and Morgan Counties greatest needs lie.
In a little more than a year, the 2-1-1 Call Center has made significant strides in assisting community members in finding the help they need. In the Summer months especially, the United Way has seen a surge of callers, most of them requesting assistance for utility and income assistance.
"When taking a look at the conditions we’re in, number one, it’s been really hot, and when you have fans going and air conditioners going, that does drive utility bills up for all of us. And if you’re already on a limited budget, that can be really detrimental," says Meg Deedrick, Executive Director of the United Way for Muskingum, Perry, and Morgan Counties.
In July alone, the United Way has received approximately 200 calls for help with utilities and incomes. The second issue to top charts is that of requests for food assistance.
"You’ve got, perhaps, kids at home that were used to eating lunch and even breakfast at school, and so you’ve got to provide that in the Summer that you’re not used to doing, or that you’re used to doing in a different way," says Deedrick.
The 2-1-1 Call Center continues to have an increase in callers. For the month of July, they expect to exceed the 1,000 call mark.