2-1-1 Call Center Update

by Brittany Harris on October 7, 2010 at 4:41 am

The 2-1-1 Call Center servicing our area is proud to announce a call increase for the month of September.

The 24/7 service sponsored by United Way of Muskingum, Perry and Morgan counties had 1,063 incoming calls last month. There has been a 65% increase in call volume since September of 2009.

Executive Director Meg Deedrick says they keep track of the most common needs: number one being information services followed by utility and income assistance and food, meals, and personal items.

"In the top three, information and referral– information services is they have a need and they’re not quite sure where to get that need met," said Deedrick.

She says with the weather cooling down, the needs of the community change, including greater assistance with winter apparel and utilities.

"We did see a spike in request for utility assistance in the month of September and what we also found with available resources is that there was kind of a dead zone with assistance between summer utility programs and winter utility programs," said the ececutive director.

Since the service began in 2009, Deedrick says food, meals and personal items has remained in the top three for major needs of the community.