Nichole Hannahs

Hundreds Line Up for Jobs

by Nichole Hannahs on July 14, 2011 at 5:30 am

The chance for a job at  Time Warner brought out hundreds of applicants.

By 12:30 Thursday afternoon more than two hundred people lined themselves along the Time Warner Call Center waiting for a chance to interview for one of 40 open positions. The Vice President for Customer Care said she was overwhelmed by the crowd.

"We like people who love people because you’re actually dealing with customers and people who are willing to listen and have a good ear for problem solving and under what the issues are and figure out the best way to help our customers," said Vice President for Customer Care Kathy Chamberlin.

The positions being filled are all entry level. Those hired will be taking care of billing and repair calls at the 24-hour call center. All those hire will start training in August. Chamberlin has been working for Time Warner for 20 years and said it’s a great place to be employed.

"They’re very supportive. We try and take car of our employees because we need them to take care of our customers. It rolls down hill. What we do for them is the same thing we’re looking for our customers," Chamberlin.

There are currently 275 employees at the call center which opened in October of 2008. Those employed at the center handle calls from the 550,000 customers in Central Ohio and regional support overnight calls for all of Ohio, Wisconsin and Kansas City.