City Hall Is An Getting Automated Phone Service

by Mackenzie Stasko on April 19, 2013 at 7:07 am

Zanesville residents will have to get used to the new phone system. All calls made to Zanesville City Hall will be consolidated into a new system with an automated attendant. Public Service Director Mike Sims says the new system will eliminate about 15 unused land lines and says it will save the city around $7-8,000 dollars a year.

"All offices in City Hall will be combined into a system and any call made to City Hall from the phone listings for city hall in the phonebook will ring into an auto attendant. That will be a new thing for the public to get used to. Then they’ll have to listen to the prompts to find out what department they want to talk to and press the number accordingly," said Mike Sims.

Sims says the installation started Friday and will continue through Saturday. He says some residents might get a busy signal but says they will do their best to work out any bugs in the new system.