As Ohioans ring in the New Year, Attorney General Mike DeWine is offering tips for consumers who plan to buy gym memberships in 2014.
“Joining a gym or fitness center can be a great way to improve your health, but it’s also important to make good choices as a consumer,” Attorney General DeWine said. “Remember to read a contract carefully before signing it and make sure you understand the cancellation policy.”
In 2013, the Ohio Attorney General’s Consumer Protection Section received approximately 125 complaints involving fitness centers.
The most commonly reported problem involved cancellations, such as consumers who had trouble canceling their memberships, or those who said the business continued to charge them after they canceled.
Under Ohio’s Prepaid Entertainment Contracts Act, consumers generally have three business days to cancel contracts for gym memberships.
Cancellations must be in writing and must be postmarked by midnight of the third business day after the first service is available. Consumers should send the cancellation notice via certified mail, with a return receipt requested, to receive proof the business received the notice.
Consumers who believe they have been treated unfairly should file a complaint with the Ohio Attorney General’s Office