Job and Family Services to make Business Model Change

Job and Family Services to make Business Model Change

by Kandee Ferrell on November 19, 2015 at 9:58 am

Job and Family Services is making strides in their move to a 10 county shared services model.

The model will allow the counties to work together on cases and better serve customers. Director of Muskingum County Job and Family Services Troy McCollister said, right now the focus is on creating the technology which will help tremendously on serving customers more quickly

“We need imaging systems,” said McCollister. “We need voice over I.P telephone systems so right now we’re working on some of the technology behind the scenes to allow us to get to that more efficient model. ”

While the project has been in the works for a while, now plans are being set in motion. McCollister said the 10 county project is a huge undertaking but those in the company are ready to start working in the new model.

“It’s also a brand new way of doing business so you know the way you’ve always done business over the years but when you start getting new ways of doing things, relying more on technology, working together on multiple cases in multiple counties,” said McCollister.

McCollister plans to meet with the commissioners again once they have a more complete memorandum of understanding and a plan for the imaging system.