“Get In Line, Online” Implemented at Muskingum County BMV

ZANESVILLE, Ohio – Innovate Ohio is in the process of introducing a
new digital program that is designed to shorten your wait in line at
the Bureau of Motor Vehicles. Lieutenant Governor Jon Husted was on
hand at the Muskingum County BMV to announce the expansion of the Get
In Line, Online program. Get In Line, Online will allow Muskingum
County area customers to get in line before arriving at the BMV
located on June Parkway. Customers will have a four hour window to
arrive at the BMV from the time they utilize the online check in
portal. Lieutenant Governor Husted says the program will streamline
the BMV experience and save Ohioans valuable time.

“Sometimes people
can go to the BMV, they wait in line sometimes for half an hour or
forty-five minutes—it’s even as long as an hour in some
circumstances—and then they get to the desk and then they don’t
even have the right documents or they didn’t do something right and
they have to start over. Get In Line Online is designed to solve all
that. You go to the website, you check in. It tells you what kind of
documents you need and it gives you a place to reserve your spot in
line—and it tells you how long the wait is.”

Muskingum County was
selected as one of the first counties in the state in which to
implement Get In Line, Online due to the volume of customers served
and the willingness of staff o be retrained for the program.

“The office here
in Muskingum County is one of the first ones in the state to have
this technology. There are 184 locations across the state; by June of
next year we hope to have it in all of them and Ohio will be one of
those states where you no longer have to wait in line at the BMV.”

Get In Line, Online
saves each customer approximately 15 minutes of time for each visit
to the BMV. Once implemented statewide, the program is expected to
save Ohioans an estimated 150,000 hours each year.